FAQ

We recommend you wear comfortable opened toe shoes to put on after your pedicure. Also, we have Planet Flops for purchase for your convenience.

Absolutely, all the mani’s and pedi’s are wonderful services. Each level of service consist of different time and focus for your individual needs.

Having the appropriate length of hair (a quarter inch or longer) will give optimal results.

If you are having a bikini wax or Brazilian, trim hair to ½ inch.

We suggest approximately a quarter inch or longer (2 to 3 weeks of growth).

We recommend waiting two to three weeks without shaving, as the hair needs to be at least a quarter inch before we can wax. As you continue waxing, the hair will grow back thinner and finer, and therefore, you may be able to increase your time between waxing to four weeks.

Ingrown hairs are caused by the hair not growing back straight. It is a common side effect and can be prevented easily by gently exfoliating.

Best to wear underwear that will give desired shape. During a bare bikini wax service, the esthetician will need to move and adjust the panties for shaping.

In most cases, as long as a tampon is used, you will not need to reschedule. Some women are more tender and sensitive during different times of the month. If your skin is tender or more susceptible to bruising, you may choose a different schedule.

It is possible, however, it is based on your hair thickness and skin condition.

No, as you continue waxing, for most people their hair will grow back thinner and finer.

Before your first massage, you will need to complete an intake form. (Our form is one-page, double-sided, and asks simple questions related to medical problems and old injuries.) Your therapist will review the form and conduct a brief interview, asking a few questions about your medical history and any preferences you may have in relation to your treatment.

A full-body therapeutic massage traditionally includes the back and neck, scalp and face, shoulders, arms and hands, upper chest, abdomen, gluteal area, front and back of the legs, and feet. Many clients request extra attention for a focal area (for example, the back or legs) and/or request that an area be skipped.

After the interview, your therapist will leave the treatment room while you disrobe to your desired comfort level and settle in on the massage table, where you will be under a sheet (and a blanket if you wish). During the treatment, you remain fully draped except for the area of the body being treated at a given time (your upper back, for example). You are of course able to continue to communicate with the therapist about ways she can ensure that you are comfortable and that the massage meets your needs, for example in terms of your preferences for pressure.

After the treatment, your therapist will leave the room while you dress. Then you can share additional feedback with the therapist, who will make notes for future reference and may suggest stretches or offer other simple recommendations for self-care.

The best way to receive a great massage is to communicate with your massage therapist. The more specific you are in telling your therapist what you need, the better experience you will have. Don’t be afraid to say the words “more pressure” or “less pressure”.

Depends on the skin regimen you and the esthetician discuss as well as your skin type. The average time is about every 3-6 weeks. If you are receiving a series of Peels you could receive a peel every 14 days for the maximum results.

During your facial you will be draped at all times. We recommend dressing down to your comfort level prior to wearing the facial gown provided. Our facials include a scalp and neck massage as well as a hand and arm and or foot massage, and we would like you to be as comfortable as possible during this 60 minute service.

Our facials are all used with Eminence Organics Skin Care Line. Eminence uses only the healthiest ingredients, without any harmful chemicals or additives, chosen to give premium results to all skin types. We believe in a holistic approach to skin care and health and feel passionate about sharing our quality products with you. We customize the products used to ensure you receive the best results possible.

Absolutely, many people suffer from acne related skin conditions. We use amazing products that are great for treating acne. Consulting with your esthetician is the best way to come up with the right solution for your skin.

Planet Flops Return Policy

We are happy to accept returns or exchanges of new and unused merchandise within 10 days from the time you purchased your Planet Flops. Please provide original receipt for return or exchange. Unfortunately, we are unable to refund or exchange Planet Flops that are used or worn. Please test your Planet Flops at home on a carpet to avoid getting them dirty or worn.

Eminence & Spa Ritual Return Policy

We are happy to accept returns or exchanges of new and unused merchandise that is returned within 10 days from the time you purchased your product. Please provide original receipt for return or exchange. Unfortunately, we are unable to refund or exchange any Eminence or Spa Ritual Products that have been opened; even within the 10 day return period.

All will agree: time is our most valuable asset. Advanced scheduling is recommended. All appointments are held with a credit card at the time of booking. If you must cancel an appointment, please do so at least 24 hours before scheduled appointment time. If we do not receive 24 hours notice customer will be charged 50% of the service that was to be performed. If customer is a no call/no show, 100% of the service will be charged to the customer credit card.